Privacy Policy

Keystone Herbal Garden website is owned by Keystone Herbal Garden, LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Keystone Herbal Garden, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Keystone Herbal Garden website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Keystone Herbal Garden, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you communicate with us by email, text message (SMS/MMS), or any other direct communication channel.

By contacting us or providing your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Any information you voluntarily send in emails or text messages

Communication Data

• Emails sent to or received from us

• SMS/MMS text messages sent to or received from us

• Date, time, and content of messages

• Subscription or opt-in/opt-out preferences

Other Information

Any additional information you choose to provide when communicating with us or using our services.

2. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries, requests, and customer service needs

• To send updates, appointment confirmations, order information, product details, or announcements

• To manage email and text communications

• To process transactions or service requests

• To maintain internal records

• To improve our services, communication, and customer experience

• To comply with legal and regulatory requirements

We do not sell your personal information.

3. Text Message (SMS) Communications

By providing your mobile number, you may receive text messages from Keystone Herbal Garden, LLC.
You may opt out at any time by replying STOP. Message and data rates may apply.

We will only send texts related to:

• Order updates

• Customer support

• Appointment or event information

• Promotions or announcements (only if you opt in)

4. Email Communications

When you provide your email address, you consent to receiving email communications from us. These may include:

• Responses to your questions

• Business updates and notices

• Billing or order information

• Optional marketing communications (you may unsubscribe at any time)

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or via text message is completely secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell or rent your information. We may share information only in the following situations:

• Service Providers: Third-party vendors who assist with communication tools, email delivery, SMS services, payment processing, or recordkeeping.

• Legal Compliance: When required by law, regulation, legal process, or government request.

• Business Operations: In connection with a merger, acquisition, or transfer of business assets.

All third-party partners are expected to maintain privacy protections consistent with this policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

8. Your Choices and Rights

You may:

• Opt out of marketing emails by clicking Unsubscribe

• Opt out of text messages by replying STOP

• Request to update or correct your information

• Request deletion of your information (subject to legal requirements)

To exercise these rights, please contact us at:

Email: keystoneherbalgarden@gmail.com
Phone: 301-500-0523

9. Children’s Privacy

We do not knowingly collect, use, or disclose information from individuals under the age of 18. If we discover that we have received information from a minor, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Last Updated” date. Continued communication with us after changes means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Keystone Herbal Garden, LLC
Email: keystoneherbalgarden@gmail.com
Phone: 301-500-0523